Resume of T.I. (Tom) McLaughlin
A+, Network+, Security+, MCT, MCSE, MCSA, MOUS, CTT+, B-Admin, MOS
tom@digitalsmiles.com, www.digitalsmiles.com or www.tomax7.com 
Quality Corporate Training since 1999.
“Making Learning Fun Again”


INSTRUCTOR SUMMARY:

• Tom has been professionally instructing government agencies, corporations, and college students for going onto 21 years in computer and network fields. Working alongside various IT staffs in facilitation of Windows and Office companywide rollouts.

• Besides training Tom has been supporting small non-profit organizations in the Calgary area, dealing with day to day operational issues and questions. His background with computers since 1989 has exposed him to various real-world challenges when dealing with users and security needs ranging from DOS 5 to Windows 10.

EXPERIENCE SUMMARY:

2009 - 2021 Global Knowledge – onsite and online training.
• CompTIA Security+, Network+, and A+ certification training for the US Military and various corporate clients. Have a Homeland three-year TN.

2018 - 2019 New Horizons – onsite and online training.
• CompTIA Security+ certification training for a Fortune 500 client.

Jun 2003 - 2012 Red Deer College and New Era Technologies – training.
• CompTIA Network+, Security+ and A+ certifications and Office 2010 training.

Jun - Nov 2011 Quinn Contracting Ltd. – rollout and training.
• Windows 7 and Office 2010 Rollout in Word, Excel, PowerPoint, Outlook.

Jan - Jun 2011 Global Knowledge updated Federal security clearance and training.
• CompTIA A+ and Network+ certification boot camp training across Canada.

Oct - Dec 2010 Canadian Pacific via Tricon Technical Services – rollout and training.
• Windows 7 and Office 2010 training for Executives and EA staff across Canada.

Apr - May 2010 Chevron Canada across Canada – training (#2).
• Participated in Vista and Office 2007 training, received top ranking for all offices.

Mar - May 2010 Red Deer College (RDC) – rollout and training.
• Worked with development team to roll out SharePoint 2010 and End User training.

Mar - Jul 2009 Chevron (Calgary & St. John’s) – rollout and training (#1).
• Provided Vista and Office 2007 rollout training for this large corporation.

Oct - Nov 2008 Teck Coal (Elk Valley Coal) – rollout and training.
• Provided Vista and Office 2007 rollout support and training for this large corporation

Jul 2007 - Aug 2008 ctc TrainCanada - Training Centre Operations Manager.
• Oversee a 10 room training facility – from manuals to instructors to client needs.

2001 Freelance/Independent Trainer – Digital Smiles Inc.
• Taught at various locations like Red Deer College, Grande Prairie College, SAIT.

Feb 1999 - Aug 2000 Netcor Training Centre - Senior Trainer and Administrator.
• Managed a small 2 room training center in downtown Calgary.

EDUCATION:

Fall 2020:         Upgraded to CompTIA Security+ SY0-601 certification
Spring 2019 :   Upgraded to CompTIA APlus 220-1001, 220-1002 certification
Spring 2018:    Upgraded to CompTIA Network+ N10-701 certification.
Spring 2018:    Upgraded to CompTIA Security+ SY0-501 certification.
Summer 2016: Upgraded to CompTIA A+ 900/901 & Network+ N10-601 certifications.

Spring 2013:    Upgraded CompTIA certifications (A+, Network+) to new format.
Summer 2012: Upgraded to CompTIA Security+ SY0-401 certification.
Spring 2012:    Microsoft Server 2008.
Summer 2011: Microsoft SharePoint 2010.
Autumn 2010:   Microsoft Office 2010 and Microsoft Windows 7.
Spring 2010:    Microsoft SharePoint 2010.

2009: CompTIA CTT (Certified Technical Trainer) certification attained.
2008: Microsoft SharePoint 2007.
2006: CompTIA Security+ certification.
2006: Microsoft Windows Vista, and Microsoft Office 2007.
2004: Microsoft Server 2003, Apple OSX (Tiger), Linux Novell Suse.
2003: Cisco CCNA Administrator Course.
2001: E-Commerce Wireless Programming Course.
2000: Microsoft Server 2000.

1999: CompTIA A+ and Network+ certifications.
1999: Graduate - Microsoft (MCSE) and Trainer (MCT) Certifications.
1995: Graduate - SAIT Business Management and Marketing.

CLIENT FEEDBACK:

"Tom McLaughlin was a really knowledgeable instructor who gave the class the ability and full use of our skills, while pushing the limits of what each of us could do."

-"Tom knows his stuff, did not read from the book, helpful. Answered questions. Good job!"

-"This was a wonderful learning experience. Tom has made learning easier than I expected."

-"Tom was a very thorough teacher. He presented the material in clear "plain English" way -"and added some humor." He also had very good analogies that made things easier to understand."

Military Experience:

1980 CFB Cold Lake – Administration and Assistant Base Warrant Officer.
1978 CFB Cornwallis – Regular Forces - Course Senior for 120 members.
1976 15th Vancouver – Reserve - Group Lead to guard at 1976 Montreal Olympics.